FAQ

Browse through our website to view some of our designs and pay securely online via credit card for your convenience. If you would like something custom designed, please send us an email and we will endeavour to respond as soon as possible. Otherwise, for more urgent requests, please contact us directly on: 0411 062 543.

Of course!
All of our boxed arrangements include complimentary personalisation.
Our vase arrangements include a complimentary miniature card.
Simply type your message into the field after selecting your arrangement and we will organise the rest.

Christina C Events takes pride in all our designs, selecting the highest quality blooms, hand spraying foliage’s and crafting arrangements and gifts into artistic, bespoke pieces for each client. It is for this reason that we cannot offer same day delivery.

For guaranteed next day delivery; (Monday – Saturday), orders must be placed before 6:00pm (ACST) the evening prior. Sunday deliveries incur an additional processing fee of $30.00 and must be placed before 9am (ACST) the Saturday prior. We do not deliver on Public Holidays.

Re-Deliveries will occur under the following circumstances;
1. When the recipient is not home and it is not safe to leave flowers unattended. (e.g. access issues, gates, pets and animals).
2. When the recipient is not home and the weather is forecast to be over 25degrees centigrade. Re-deliveries will be charged at $15.00ea. If the arrangement/product needs to be re-produced for re-delivery, the full arrangement/product amount must be paid prior to re-delivery.

From time to time, we may need to use substitutions in colour or type of flower depending on seasonal availability.  In this instance, Christina C Events will continue to reflect the styling concept as depicted in the product photo.

We have white and black boxes in stock at all times.
Every now and then, we may have new box colours in stock, which will be listed near the product description.

Petite size: 17 x 17cm
Original size: 19 x 19cm
Midi size: 21 x 21cm
Luxe size: 23 x 23cm
Royale size: 25 x 25cm

At times, a particular size may be unavailable. In this case, we will make every effort to update the website to reflect this. If a substitution needs to be made, we will always provide you with a larger box and arrangement.

Please contact us immediately via email or phone. We are an organised bunch and like to have orders prepared and ready for dispatch – if your order is ready, adjustments can no longer be made.

At this stage, we are working from our private studio and are not accepting collections.

Our couriers plan their trips based on location and efficiency.
We will try our best to accommodate your request, but unfortunately, we cannot guarantee a specific time.

Everlasting arrangements are created with 100% REAL flowers that have undergone either a preservation process or a drying process.
They will last for a minimum of 12 months and with the proper care, much longer. For flower care tips, please refer to the footer of our website, located at the bottom of the home page.

We have a wide range of hire products, most being custom hand-made in our studio. Go to the ‘Hire’ page and click on the ‘Enquire Now’ button so that we can assist you in the best possible way. If we don’t have enough of a certain item, we are happy to order in or even hand-make items on your behalf.

We love meeting brides and discussing all things flowers and wedding styling! Initial contact consultations (up to 60 minutes) are provided free of charge. After a deposit is paid to secure your wedding/event, one
(60 minute) consultation may be arranged and booked in at no charge. Any additional appointments may incur a consultation fee.

We aim to respond to all enquiries within 48hours. This timeframe may be inflated on weekends when we are busily preparing for events, during peak wedding season and days such as Valentine’s and Mother’s Day.

Bookings & Payments:
All weddings & events require a non-refundable 30% deposit to secure/book your wedding/event date with Christina C Events. Deposits are non-refundable under any circumstances. Final payment balance is to be received 4 weeks prior to your wedding/event date. Christina C Events will not commence any of your wedding/events flowers without final payment. Your wedding/event flowers will not be delivered unless final payment is made. Failure by the client to make the final payment as per the invoice due date, is sufficient cause for Christina C Events to cease the booking.

Cancellations:
By paying a 30% deposit, the client secures the services of Christina C Events for their wedding day/event. In the unfortunate event that your wedding/event is cancelled, Christina C Events requires a notice of (30 calendar days) from the client. All cancellations are to be made in writing from the client and addressed to Christina C Events. On cancellation of your event before the (30 calendar days) notice; the client will be refunded all money paid, less the non-refundable 30% deposit amount, less any non-perishable items | logistics purchased on behalf of the client for their event (such as vases, hire items, props and transport). Strictly no refunds are extended to the client on weddings/events cancelled within (30 calendar days) of their event. In this case, the Total Event Payment (Deposit + Final Balance) must be paid in FULL and will not be refunded.

Postponements:
In the event that a wedding/event date needs to be postponed to a later date, Christina C Events requires a notice of (30 calendar days) from the client. All postponements are to be made in writing from the client and addressed to Christina C Events. On postponement of the event before (30) days’ notice; the client will have the opportunity to select a new wedding/event date up to 1 year from the original date with the deposit carrying over to the new booking. If a new date cannot be negotiated the deposit will not be refunded. Any hire items, materials or flowers purchased on the new date will be charged at a rate indicative of current pricing and reflect any added inflation costs due to financial year changes. Postponements made within (30 calendar days) of the event will require a Total Event Payment (Deposit + Final Balance) paid in FULL and will not be refunded.

Flower Appearance:
Due to circumstances out of our control, one or more of your desired flowers may be unavailable or unfit for use on the date of your wedding/event. In this instance, Christina C Events will select an appropriate substitute, to reflect the client’s nominated styling concept. Refunds will not be given for changes in flower type, colour or appearance. Upon delivery or pick up, the client assumes all responsibility of the wedding flowers and other goods.

Amendments/Omissions:
To the final quotation balance will be accepted prior to the final payment (prior to 30 calendar days). Additions to the final balance after this time (within 30 calendar days) will be considered and accepted based on availability of stock | hire items and labour requirements and will be charged accordingly. Additions will be invoiced separately. An administration fee of $80.00 applies for amendments/omissions to wedding/event quotations.

Hire Items:
The client is responsible for any items belonging to and coordinated by Christina C Events during the event period. ALL equipment including, but not limited to; frameworks, plinths, stands, vases, glassware and candles need to be returned to Christina C Events within (4 calendar days) after the wedding/event. It is the responsibility of the client to ensure the safe return of all hired items, unless pack down is invoiced on the quotation. Any items lost, or showing damage will be charged accordingly, based on the replacement cost, as notified by Christina C Events.

Installations:
It is the responsibility of the client to liaise with their wedding/event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to; items such as wall fixtures, installations and hanging installations on existing beams and structures. The responsibility remains with the client to seek permission on behalf of Christina C Events to complete any hanging, suspended or hang other uncommon floral installations at any venue. Christina C Events will not be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.

Photography, Advertising & Exclusivity:
Christina C Events retain the right to photograph all finished work and use any photographs, videos and digital content of your wedding/event. These may be used in self-promotion, advertising, magazine submissions and other publications related to event advertising. Christina C Events will not post any images until after the wedding ceremony/event has begun. Christina C Events reserves the right to be the exclusive florist; providing flowers, floral arrangements and floral designs on the wedding day/event.